1. How long will it take for my order to arrive?

You will receive your order within 2-5 business days Spain and Portugal wide.


2. What is the delivery time for international orders?

We ship worldwide via Spanish Post. Shipping takes 5-15 business days depending on your location.


3. What should I do if I didn't receive an order confirmation email?

Don't panic if you have placed your order and do not automatically received a confirmation of payment email. You will automatically receive a confirmation email as soon as your payment is accepted. Be aware payments may pend for some time causing a delay. If you have not received confirmation after the payment is approved check your junk mail inbox, sometimes an automatic email can be recognized as junk mail. If you have any questions after the following steps please contact Nine Clothing following the information in question 7.


4. How do I find out the materials of the garment?

The materials of each garment are located in the description of each product.


5. Can I return my item? How do I return my item? What are the return policies?

Yes if you purchased your item online through www.nine-clothing.com, you can return your item as long as your return fits within the conditions below. Please return your Item to:

NINE CLOTHING
P.O. Box 27
Fuente el Saz del Jarama
28140 Madrid
Spain
Returns Conditions:

Returns must be made within 14 days of your estimated delivery date. For international customers, we offer a 30 day return period. We are happy to offer an exchange or refund on all full price items.

Returns must be received in original condition – unworn, unwashed, with all tags attached.

We are unable to credit original shipping costs unless the item was faulty or there was a dispatch error by Nine Clothing. Returns are processed within 3 business days of receiving your item/s.


6. Do I have to pay for postage if I return my item?

Yes you will have to cover the postage cost to return any garments to us.


7. How do I contact Nine Clothing?

To contact Nine Clothing for online inquiry's please use contact form.